Feedback Types – So Simple Your Boss Could Do It

October 31, 2009

It’s pretty well documented how important feedback is.  It’s also pretty obvious that it involves at least two people.  And besides the rare occasions when someone may ask for feedback, generally it’s the one giving it that will initiate it.

But how do you effectively give feedback?  I suppose it depends on what kind of feedback you’re giving and whether you’re even actively thinking about the type or not.  Check out this blog that shows some simple but detailed types of feedback.

I’d like to break it down even further.  Let’s go for two types.

  • Affirming – For letting people know that what they did was good.
  • Adjusting – When you need to get someone to do something differently.

Then the simple, structured way to give both.

Detail the exact situation.  People have poor memories generally in remembering their own actions.  Rather than say “You always send the reports late”, try saying “This morning the finance report was late by half an hour.”

Explain to them how it personally affected you.  Don’t make it general.  Continuing with my example, rather than “And it’s really annoying”, use “And so it impacts on me on delivering reports that I use your data for”.

Suggest a way to improve it.  “If you could let me know if they are going to be late, I’ll be able to then let the people receiving my deliverables know.”

The important points are to make it personal and to deliver it in a way that the person can take it or leave it.  It’s not an order or instruction.  It’s a suggestion.

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One Response to “Feedback Types – So Simple Your Boss Could Do It”

  1. Fi said

    I wish this approach was taken with me. I once had a PER where the comments were that you dont say hello in the mornings and i think you are rude, and you cry too much.

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