Communication in the Workplace – Using the Digits

January 2, 2010

Part three of the series looks at using the phone (mobile/cell or landline) as a communication tool in the workplace.

Everyone knows what a phone is, so there is no need to go into details about what they are.  If you don’t know, click here.  And then click here.  And then if you’re still in trouble click here.

But are you using it as effectively, or at all, in your role?  Could you be doing better?

Why aren’t you?  Try these tips.

Plan.  Know what you’re going to say before you pick up the phone.  Whether it’s picking up a pen and jotting down some points, mentally practicing the opening line or having some documents open in front of you, if you have an idea of how the conversation will/should go before you start dialing, you’ll come across a lot more professional.

Profesional.  Think about how you sound on the other end.  Mumbling, confusion, noise in the background, yuck.  Scroll about three-quarters of the way down this page to get some other tips.

Pick-It-Up.  Don’t get suckered into email battles over misunderstandings.  Don’t (I really hate this) feel that you’ve done enough by sending the text or email.  “Have you followed up that important payment?” – “Well I sent an email.”  Just pick up the phone and sort it out.

Technological developments are probably taken for granted these days.  ConferenceSpeaker phonesSkype.

Use my tips.  Use the technology.

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