Communication in the Workplace – IM, OCS, RM…What?

January 14, 2010

Final part of the series – and it’s about instant messaging.

Our generation grew up with ICQ (I wonder what this stands for) and then later MSN.  But now this technology has transitioned into the workplace.  And it’s a powerful tool.  But it’s not for everyone.

As with my post on email, there are numerous articles out there already concerning the pros and cons of the use of instant messaging in the workplace.

Over the last couple of years the chatter is being replaced by tapping on keyboards often followed by a sporadic, out-of-place laugh. Instant messaging is already taking over the office environment.

Instant Messaging in the workplace: Devil or Saviour?

For anyone that already uses IM, the above quote is hilariously accurate.

There are some key points that I’d like to highlight however.

  • Most workplaces still monitor conversations.  Be careful.
  • Be able to distinguish between a professional and a casual conversation.
  • Don’t completely substitute other forms of communication for instant messaging.
  • It’s immediate, but not instantaneous.  Don’t rely on it for an on-the-spot answer.

In a sort of summary, please check out this excellent article.  It talks about what I’d called the ‘evolution’ of commuication.

I hope you’ve enjoyed my long, drawn out and at times exhausting summary of some of the communication methods in the workplace.

Links back to the older posts are here:

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